RC ver 24.4.4 or later with Premium Licenses
A recent change to how extensions handle calls on the UC platform may cause issues with how many calls can be handled at a time by Xima CCaaS. Please make the below changes if you have calls that do not queue, or hear dead air.
Go to Phone System - Groups - Call Queues - Select your groups that send calls to Xima's Integration Users - Expand Call Handling & Members - Work Hours
Then change the "Maximum concurrant calls per agent" to 5 calls, and disable the setting for "Include direct calls when calculating maximum calls"