How To Toggle DND On Ring Centrals Side

Summary

You may need to toggle DND on the Ring Central side if you are having issues with agents going ready in WebRTC.

Steps

1. From the Ring Central App, select your Initials, and then from the Available drop down box, pick which status for the platform back end you would like to select.
   
   
   
   
   • Do Note, there are TWO RingCentral apps but they should be similar in function