Configure Chronicall to use 64-bit Java

Overview

Configuring Chronicall to use 64-bit Java can help it to run smoother, especially in environments with large numbers of agents or very high call volume. 64-bit Java will also enable you to give the Chronicall engine or the Data Grid engine memory past the 1024 MB limit. If you have 32-bit Java installed, but have not yet increased the memory to see if that helps, instructions on doing that can be found here.

Steps

1. Download and save the Windows Offline (64-bit) Java from http://www.java.com/en/download/manual.jsp
2. Once downloaded, run the installer to install 64-bit Java
3. Once 64-bit Java is installed, update the Chronicall installation to our recommended version
   • You can access the download here
   • Save the installer, and do not select Run as you will need to run the same update twice
4. Once updated, launch Chronicall and go to System Settings > Advanced Settings
5. In the "Java 64-bit Home" field enter the path to the 64-bit Java and click Save
   • Example file path

     • C:\Program Files\Java\jre1.x.x_xx

   • NOTE: If you only want to make the Data Grid run with 64-bit, enter the path to the 64-bit Java in "Data Grid Alternate Java Home"
     • However, if you make Chronicall 64-bit by entering the path in the "Java 64-bit Home" field then the Data Grid will also run 64-bit automatically
       
       
       
       
6. Run the downloaded update.exe one more time
7. Once updated for the second time navigate to the chronicallw.exe file and run it as an Administrator
   • Example file path

     • C:\Program Files (x86)\Xima Software\Chronicall\tomcat\bin\chronicallw.exe

8. Click on the Java tab
9. Verify that the "Java Virtual Machine" field is set to use 64-bit Java and the "Use Default" box is unchecked
   • Example file path

     • C:\Program Files\Java\jre1.x.x_xx\bin\server\jvm.dll

       
       
       
       
10. While in chronicallw.exe, the "Maximum memory pool" can now be increased above 1024 MB to whatever maximum is allowed by your system's RAM availability
11. Apply changes and click OK
12. If you increased the memory limit then you will need to restart the Chronicall service for the new memory limit to take effect