Increase Java Memory for Chronicall Desktop

Issue

Chronicall Desktop includes a packaged version of Java. If Chronicall struggles to stay online, you can increase the memory allocation by following these instructions.

Steps

To increase the Java memory limit for Chronicall Desktop:

1. Go to either
   • C:\Users\<user name>\AppData\Local\Chronicall Desktop\app\
   • C:\Program Files\Avaya Call Reporting\bin\app
   • 4.2 and up - C:\Program Files\Chronicall\bin\app
2. And find the ChronicallDesktop.cfg file
   • If prompted how to open, you can use Notepad
3. For versions 3.12 or older, add this line at the bottom

   • jvmarg.1=-Xmx512m

     
     
     
     
4. For versions 4.0 or newer, adjust the JVMOptions section for higher RAM allocation
   • Specifically, adjust the -Xmx_g line
     • In the example below, Chronicall Desktop is being assigned 1 GB of RAM
       
       
       
       
5. Save the changes
6. Relaunch Chronicall Desktop or Chronicall Browserless