In order for Chronicall to know what happens to a call while it is inside the Unity system (voice-mail or auto-attendant), remote port status monitoring must be enabled for the Chronicall server. Please do the following:
- Sign-in as an administrative user to Cisco Unity Connection Administration.
- Select System Settings > Advanced > Conversations from the menu on the left.
- Make sure the Enable Remote Port Status Monitor Output option is selected and the IP address of the Chronicall server is added to the field IP Addresses Allowed To Connect For Port Status Monitor Output (comma-separated).
- Click the Save button.