How to review Skill Group Changes with the Audit Events Report

Summary

This article covers how to use the standard Audit Events report to view things like Skill Group changes

HTML Steps

1. Log into CCaaS or HTML for Chronicall, and select My Reports
   
   
   
   
2. You can use the search box or manually navigate to the Audit Events report, and then select that report
   
   
   
   
3. Select Configure in the top right
4. Select the Report Date Range 
   
   
   
   
5. Under the setting Audit Event Type, select Setting Change, and then Apply
   
   
   
   
6. Select the Access Level and User Account you would like to report on, and then click Apply
   
   
   
   
7. You should see an Audit Log of any selected changes as shown below
   
   
   
   
   

Java Desktop Steps

1. Navigate to Reports > Run Reports from the Chronicall interface
   
   
   
   
2. Search for the Audit Events Report
   
   
   
   
3. Fill out the appropriate parameters
   1. Agents - I select all agents to see all changes made
   2. Select what Audit Event Types you would like to report on
      
      
      
      
   3. Select Access Level for the user accounts you want to report on that made the changes
      
      
      
      
   4. Select the User Account for the user accounts you want to report on
      
      
      
      
   5. Select Run Report to see all the changes for the selected parameters