4.4.3 - BlueDB - Merging Two Databases

Summary

As of Chonicall / Avaya Call Reporting builds 4.4.3 and newer we can merge two separate BlueDB instances.

You need to have a backup of an existing Database ready to merge into your existing Database.

We recommend taking a database backup of both instances before attempting a merge so you can revert the Database if any issues arise.

Steps

1. Sign into Chronicall Desktop as an Administrator
2. Select Admin(System) > Manage Backups
   
   
   
   
3. Select Merge Databases
   
   
   
   
4. Click Select a database backup zip file to import, and then Start Upload
   
   
   
   
5. Select the DB you would like to merge into the existing DB, and then click Open
   
   
   
   
6. You should see a message stating that the Database merge started
   • NOTE:  Do note stop or restart services during this process as stated below
     
     
     
     
   • You can check the progress of the DB merge by clicking Merge Databases again as shown below
     
     
     
     
7. Once complete, run a Cradle to Grave report to ensure all the data from both Databases shows in historical data