ACR (Avaya Call Reporting) Tomcat Logs Not Populating - Fix

Summary

ACR by default has tomcat logging disabled per Avaya's request.  Here are the steps to get in depth logging for your ACR installation for diagnostic and troubleshooting.

Steps

  1. Log into ACR with an Administrator login and password

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  2. Navigate to Admin (System) > System Settings

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  3. Navigate to Basic Settings > Log File Output.  Ensure Log File Output is set to Enabled

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  4. Select save to save your changes

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Table of Contents

    Environment

    Operating System

    PBX System

    Chronicall Version