ACR by default has tomcat logging disabled per Avaya's request.
It is important to note that this also disables the raw .xml logs from the PBX, so if you just enabled this setting you are going to have to let the PBX and Chronicall generate fresh logs for both .xml and tomcat logs.
Here are the steps to get in-depth logging for your ACR installation for diagnostic and troubleshooting purposes.
- Log into ACR with an Administrator login and password
- Navigate to Admin (System) > System Settings
- Navigate to Basic Settings > Log File Output. Ensure Log File Output is set to Enabled
- Select save to save your changes