Anti-Virus/Firewall Exclusions for Chronicall/ACR

Question

What kind of exclusions should I include in my Anti-Virus software in regards to Chronicall/ACR?

Likewise, what ports should be excluded for a Firewall setup?

Note: If the Chronicall/ACR software works correctly with those obstacles disabled but does not when enabled, please reach out to whoever manages your security measures as Xima Software will not be able to troubleshoot further.

Answer

1. Carefully overview and exclude any ports needed for the functionality of the software using our Ports used by Chronicall article
2. Exclude any website connections the software needs access to
   • These are listed here:
     • HTTP://rest.ximasoftware.com
     • HTTPS://rest.ximasoftware.com
     • ads.chronicall.ximasoftware.com
     • stats.ximasoftware.com
     • ximasoftware.com
3. Exclude the Chronicall/ACR directory itself.
   • On Windows, this defaults to:

     • C:\Program Files\Chronicall

     • C:\Program Files\Avaya Call Reporting

   • On Linux, the default paths are

     • /var/lib/Chronicall

     • /var/lib/Avaya Call Reporting

4. Services to whitelist on their applicable servers
   • "Chronicall Server"
   • "Chronicall Recording Library Server"
   • "Chronicall Multimedia Server"

Note:

If a site cannot hit rest.ximasoftware.com to retrieve its license file, you may see the following error when installing and/or updating the software:

[ERROR] Failed to get license bundle. Using local license pack. url=http://rest.ximasoftware.com/chr/license?serial={YOURSERIALKEYHERE}&created=2021-07-23%2016:35:48&version=4_2_10b&site_info=6032CD48D25583CDAE99D3F0E6B9ABD4 (LicenseBundleRequest.java:41)