I want to add additional information to call tags for my API/CRM needs. Is this possible?
For example, I need a customer's account # / phone # to be included in the call tag.
E.g. Call Tag= Support8017085257
This used to create problems for call routing based on tags, as historically the tag had to match EXACTLY what we display in Chronicall. We addressed this with some special code to ignore anything in a tag presented to a virtual handset following the special character of caret ( ^ )
- The partner or the customer will need to program their variable routing in VMPro to append the necessary value to the end of a tag preceded by a caret. If implemented correctly the skill group will still send it to the correct skill.
- For example, a VMPro description of "Support^$CLI" will send through a tag of "Support^8017085257" and the skill programmed to capture any tag with "Support" will grab that call.