Longer talking events do not play as they should at the bottom of Cradle to Grave, and appear as shown below.
The decompression of a recording from .spx to .wav can be too much for the local installation of Chronicall Desktop to handle. In this instance we could still download the recording, indicating the recording still exists in the database.
In Chronicall 3.10.3 and up, we allocate more memory to Chronicall Desktop.
You will want to ensure your Chronicall server is updated to 3.10.3 or newer, and then run the app installer again on the end users machine to update Chronicall Desktop as well.