How do I hide the Listen events that show in Realtime when someone is listening to an agent's call?

Answer

In Chronicall 3.8 we introduced a setting that prevents agents from seeing that their call is actively being listened to:

Steps

1. Login to Chronicall as an Administrator and navigate to Admin (System) > System Settings > Agent Realtime Seat.
2. Set 'Hide Listen Events' to True
   
   
3. Finish by hitting 'Save' at the bottom of the Chronicall Settings tab. Listen events will now be hidden.