How do I hide the Listen events that show in Realtime when someone is listening to an Agent's call?
Answer
In Chronicall 3.8 we introduced a setting that prevents Agents from seeing that their call is actively being listened to:
Steps
- Login to Chronicall as an Administrator
- Navigate to Admin (System) > System Settings > Agent Realtime Seat
- Set 'Hide Listen Events' to True
- Finish by hitting 'Save' at the bottom of the Chronicall Settings tab
- Listen events will now be hidden from view