Issue Description
VRTX stopped recording, and the bell on the home screen is showing Data Stopped (Verify Data Connection)
Cause
The VRTX does not support Gigabit lines, so this is a common cause for this issue. If the phone line running through the VRTX is a 10/100 line, follow the troubleshooting steps below.
Resolution
Steps
- Reseat the VRTX device (unplug the USB, and plug it back in) to try and get the VRTX connection to come back up. It is a passive device and this shouldn't affect your phone lines.
- You can restart the Recording Library Service if the first step doesn't work.
- Left click the bell on the home screen, and see if the VRTX is connecting now. It should be void of error messages as shown below if it is working.
- Contact Xima support if the issue persists.
