Steps for excluding missed calls from Realtime statistics where the entire call duration only lasted a few seconds. In order to do that, you need to edit the following Realtime Values:
- Create a widget and Edit the "Value".
- Click on the "Miscellaneous" tab at the bottom and then select "Advanced Finished Call".
- On the right hand side, select the following values:
a. Call Direction - Inbound
b. Group or Agent - Whichever Agent or Group you are wanting to report on
c. Is Call Answered - False
d. Call Duration - Set the call duration to whatever you need (ex. > 15 sec.)
- Click OK when done.