During certain troubleshooting scenarios, it may be beneficial for the Xima Software support team to connect to the server or computer hosting the Chronicall software.
Our preferred remote access method is via a secure TeamViewer session. Learn more about TeamViewer here: https://www.teamviewer.us
TeamViewer Current License
The Xima Software Support Team is currently using version 12.x of the TeamViewer software. To allow Xima Software to connect to your device, a 12.x compatible version must be installed on the machine per TeamViewer software compatibility restrictions: Learn more here: https://community.teamviewer.com/t5/TeamViewer-General/Why-am-I-forced-to-update-to-version-12/m-p/1203#U1203
TeamViewer Download / Installation
For Windows computers, we've created a TeamViewer installation file that is compliant with our currently licensed version here: ftp://media.ximasoftware.com/tools/XimaCareQuickSupport.exe
Mac, Linux, Other
For all other operating systems, you can download a TeamViewer setup file here: https://www.teamviewer.com/en/download/previous-versions/
Note: Be sure to download the 12.x version.
TeamViewer Upgrade Policy
We will upgrade our license with each even-number version release of TeamViewer. Our current version is 12.x and we plan to upgrade to version 14.x when released.