Note: An active Xima Care contract is required in order to contact the Support Team. When contacting by phone you will be prompted to provide your Chronicall Serial Key in order to validate your Xima Care coverage.
For any non-emergency, please submit a ticket using the following link:
For urgent, time-sensitive issues, you can contact us by phone during the hours listed below:
North & South America
Support Hours: 7am-5pm MST
Toll-Free: 888-944-XIMA (9462)
Support Hours: 10am-6pm GMT
International: +44 203 301 4470
Freephone: 0800 083 2402
Support Hours: 6AM-3PM AEST
International: +61 2 859 92136
For urgent, time-sensitive severity 1-2 issues, customers with Premium Xima Care may contact us outside of our normal business hours. Severity definitions can be found within our Xima Care Agreement (see section 5.4). Go to this page and enter your serial key for further instructions.