Note: An active Xima Care contract is required in order to contact the Support Team. When contacting us by phone you will be prompted to provide your Chronicall Serial Key in order to validate your Xima Care coverage.
- Your serial key can be found on the Chronicall or Avaya Call Reporting home screen under Help > About Chronicall / Avaya Call Reporting.
Web Ticket
For any non-emergency, please submit a ticket using the following link:
Phone
For urgent, time-sensitive issues, you can contact us by phone during the hours listed below:
Chronicall/ACR |
CCaaS |
North & South AmericaSupport Hours: 7 a.m. to 5 p.m. MT |
North & South AmericaSupport Hours: 7 a.m. to 5 p.m. MT |
EMEASupport Hours: 9 a.m. to 5 p.m. BST |
EMEASupport Hours: 9 a.m. to 5 p.m. BST |
APACSupport Hours: 9 a.m. - 5 p.m. AEST |
APACSupport Hours: 9 a.m. - 5 p.m. AEST |
After Hours
For urgent, time-sensitive severity 1-2 issues, customers with Premium Xima Care may contact us outside of our normal business hours. Severity definitions can be found within our Xima Care Agreement (see section 5.4). Go to this page and enter your serial key for further instructions.
Office Closed / Observed Holidays
- January 1, 2024 (New Years Day)
- February 19, 2024 (President's Day)
- May 27, 2024 (Memorial Day)
- June 19, 2024 (Local Holiday)
- July 4, 2024 (Independence Day)
- September 2, 2024 (Labor Day)
- November 28, 2024 (Thanksgiving)
- November 29, 2024 (Black Friday)
- December 24, 2024 (Christmas Eve)
- December 25, 2024 (Christmas Day)
- December 26, 2024 (Boxing Day)