Multimedia on AVAYA IP Office - Server Requirements

Multimedia services (skills based routing, queue callbacks, web chat, etc) require a second dedicated server separate from the Chronicall server and must meet the specs below for adequate performance.

For a hard copy of the Multimedia white sheet, see link at the bottom of this article. 


*Chronicall cannot be installed on the same PC / Server as IP Office Server Edition or the Application Server
*Both can be virtualized but it is highly recommend they do not use the same hard drive resource
* For VRTX hardware Xima recommends connecting it to a physical server

**Chronicall Multimedia is not supported in a Citrix or terminal environment



Multimedia Server Hardware Requirements

  • 64-bit Windows Server (2008, 2012, 2016); 64-bit Linux
  • 8-Core Processor
  • 8-16 GB or more of RAM
  • 500 GB or more of available disk space
  • 1 Ethernet NIC (10/100 or 10/100/1000)


  • Release 5.0 or higher

IP Office Connection

  • Release 10.0 and above Devlink3. Requires Avaya CTI Link License

AVAYA Licenses Required

  • IP Office Preferred Edition or higher.
  • VCM Card and Resources for IP 500 V1 or V2
  • One 3rd Party SIP Endpoint License for every 5 simultaneous calls
  • One, separate 3rd Party SIP Endpoint License for every 5 Queue Callback ports

If Virtualized

  • VM Ware

Increasing Server Requirements

  • 1 Chronicall Multimedia Server will support 250 active Skill Based Routing
    Agents and Queued Callback Ports per server

User PC Requirements


  • Windows 7 or higher; 32/64-bit Linux
  • Internet Explorer, Firefox, Opera, Safari
  • Java 7 or above
  • Javascript enabled

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