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Recording Library Setup for IP Office (Voicemail Pro on Windows)

Overview

The Recording Library solution allows Chronicall to organize your Voicemail Pro recordings within Cradle to Grave. Chronicall does this by taking the .wav files from the Voicemail Pro’s VRL directory and using the recording metadata to match it to a call within Chronicall’s database. This article will guide you on how the Avaya and Chronicall software should be setup.

Step 1) Install the Recording Library on the Voicemail Pro server

Scenario A: Chronicall is installed on the same server as Voicemail Pro.

If Chronicall has been installed on the server hosting Voicemail Pro then the recording library may already have been installed. You can verify this by opening the server’s local services and verifying that the Chronicall Recording Library service exists. If the Chronicall Recording Library service is not on the server then you can install it by downloading and running a Chronicall Update (not the Recording Library setup) and if prompted whether to install the Recording Library on this machine select "Yes."

Scenario B: Chronicall is not installed on the same server as the Voicemail Pro.

It is possible to install Recording Library on a server where Chronicall is not installed. This requires a separate setup file, called Recording Library Setup, to be installed on the server with Voicemail Pro (see this article if the Voicemail Pro is installed on a Linux server). The setup file is available from the Chronicall downloads page. During the install, be sure to enter the Chronicall IP Address and change the other settings if necessary.

Step 2) Configure the Recording Library

Once Recording Library is installed, open Chronicall and go into System Settings > Recording Library > Recording Libraries "..." button.

Click Add

Select the Recording Library Type "VM Pro or VRTX".

Edit the following fields

  • Recording Library IP Address: Enter the IP Address of the server where the Recording Library was installed.
  • Chronicall Server Address: Enter the IP Address of the server where Chronicall was installed.
  • Monitored Recording Directory: Enter the file path to the VRL directory.
  • Recording Storage Location: (optional) Configure where the Recordings will be stored. This defaults to be in the Recording Library directory. For more information on Storage Pools, see this article. Note: If your hard drive is not very large then you should configure a storage pool that stores recordings onto another drive or another server.

Save the Recording Library and System Settings when complete. You should see the Recording Library Status show “Running”. If this is not running, try restarting the Recording Library service.

Step 3) Configuring Call Recording within the IP office

Once Recording Library is set up, you will need to configure the IP Office to record calls. See this support article for details on that. For assistance with this portion your Avaya Reseller will be your best resource.

Potential Issues

Occasionally the Recording Library’s settings.txt file will not update after your changes have been made. Open this file and verify that the CHRONICALL_SERVER_ADDRESS, VOICE_MAIL_SYSTEM_ID, and CHRONICALL_SERVER_PORT are correct.

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