Step 1) Install Java
Download and install Java onto the server where Chronicall will be installed.
Step 2) Install Chronicall
Download Chronicall Setup onto the same server. Once downloaded, run the installer as an Administrator. The file will do a check for Java and then the following Chronicall Setup screen will appear. Note that it may take a few minutes for the Chronicall Setup window to appear.
1- Click Next to start the installation.
2- Accept the End-User License Agreement. Click Next.
3- Indicate the directory where you would like to install Chronicall. Click Next.
4- Register your Chronicall by entering the serial key for your installation. Click Next.
5- You may be prompted to enter the IP Address and Monitor or DevLink3 Password of your IP Office. Enter those details, then click Next. Note: Chronicall will prompt you for these details and give you the option to add additional sites during the initial configuration steps.
6- Define the Settings for the Postgres database (the default settings are already entered - most users do not need to change these settings). Click Next
7- Define the web server port for Chronicall's Tomcat web server (the default settings are already entered - most users do not need to change these settings). Click Next
8- If the Recording Library Module was purchased, the installer will ask if you would like to install the recording library module on the same server as Chronicall. If you are installing Chronicall and the Recording library on the same server then select Yes from the drop down following by the appropriate type of Recording Library (either VRTX only or "VMPRO or VRTX"). If you are unsure select the "VMPRO or VRTX" option. Click Next.
9- Click Install to continue the installation with the configured settings.
During the install you may be prompted to install WinPcap. If not, skip to step 13
10- Click Next.
11- Accept the License Agreement by clicking "I Agree".
12- Ensure that the option to 'Automatically start the WinPcap driver at boot time' is enabled. Click Install.
13- Click Finish close the WinPcap install.
14- You will get the Finish Screen once Chronicall has completed the installation. Note the default user name, the default password, and the URL to access Chronicall are provided.
Step 3) Complete Initial Configuration
A configuration wizard will appear after you first log into Chronicall. The configuration wizard will prompt you for information required by your installation. Not all of the following steps will apply to every serial key. You will only be prompted in regards to the modules purchased.
1- Go to the URL provided on the final screen of the installation. This will take you to the Chronicall Login screen. As mentioned on the final screen of the installation, the default user name is 'Administrator' and the default password is 'password'. If your browser does not support Java, you can download and install Chronicall Desktop.
2- You will be prompted to add all IP Office connections. Click add and enter the information for each IP Office in your phone solution. For IP Office 9 or earlier you will need the IP Address and Monitor password. For IP Office 10 and newer you will need your Devlink3 details (see configuration details here). Click Finish once you have entered every IP Office.
3- You may be prompted to select which users you would like Chronicall to monitor. Chronicall will track call data for the selected users and will not track data for users who are not selected. Checking all users will put Chronicall in Auto Assigned mode, which will automatically apply a license to new users when Chronicall detects them. Select the desired users, then click Finish.
4- If you purchased Realtime licenses then you will be prompted to select the users that you would like to view in Realtime. Select the desired agents, then click Finish.
5- If you purchased Dashboard licenses then you will then be prompted to select the users that you would like to give a Dashboard license to. Configure the desired users, then click Finish.
6- If you purchased Xima Care, our support plan, you will be prompted first for some contact details. The first request is for your Country and Postal Code. Enter these details, then press Next.
7- Enter the contact information for a Technical contact, then press Next.
8- Enter the contact information for a Xima Care renewal contact, then press Next.
Chronicall will now start logging new data for you reporting needs. Chronicall offers a lot of functionality so we'd recommend you watch our tutorial videos.
If you also need to configure the Recording Library, see our Recording Library Setup guides.