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Chronicall System Requirements

Chronicall System Requirements

The server where Chronicall is installed must meet the minimum requirements below:

   *Minimum
Requirements
Recommended/
Shared Server
Operating System

Windows 7 and Server 2008 or higher;
Linux Debian or Redhat based. 
64-bit OS Recommended

RAM 4 GB 8 GB
File Storage 1 MB/500 calls (250 GB HD)
CPU Quad-Core Octa-Core
Java Oracle's Java 7 or 8(OpenJDK not supported)
Visual C++ 2005 SP1 (included in install)
 
Module Specific Requirements
 
Standard & Custom Reports
 
If the site will be logging 5000+ calls daily, you will benefit from using the Recommended Requirements. Chronicall's reporting engine caches data into memory and will perform better with more RAM. See Data Grid for more information.
 
Realtime & Dashboards
 
If the site will be monitoring 20+ Realtime Agents, you will benefit from using the Recommended Requirements.
 
Recording Library 
 
The Recording Library uses approximately 100KB per minute of recording for storage. Below is a chart that shows how long it would take to fill up a Hard Drive with the specified Storage. These values assume that each agent is recorded for a full 8 hours every day.
 
Storage  1 Agent 5 Agents 10 Agents 25 Agents 50 Agents
32 GB 700 Days 140 Days 70 Days 28 Days 14 Days
250 GB 5,461 Days 1092 Days 546 Days 218 Days 109 Days
500 GB 10,922 Days 2,185 Days 1,092 Days 437 Days 218 Days
1000 GB 21,845 Days 4,370 Days 2,185 Days 875 Days 437 Days
 
Recording Library with VRTX
 
Xima recommends that the VRTX be placed on a physical machine with the Recommended Specifications. If a virtual instance is required, the VM must have dedicated resources and the USB device(s) must be mapped properly. 
 
Please note that Xima Support cannot assist in mapping USBs or setting up virtual instances. If a VRTX is put in a virtual environment, Xima may request it be placed on a physical machine. For your convenience, we have basic instructions regarding USB mapping.
 
PBX Specific Requirements  
 
IP Office Considerations:
Chronicall for Avaya IP Office requires one or more of the following phone system models:
  • IP Small Office Edition (SOE)
  • IP 403
  • IP 406v1
  • IP 406v2
  • IP 412
  • IP 500v1
  • IP 500v2
  • IP Server Edition
The IP Office must be using software release R3.2 or higher. R4.2 or higher is required to use Realtime features.

Voicemail Pro is required for the Recording Library module.

On IP Office version 9.1 the TFTP Directory Read option must be enabled for Chronicall to start logging Data from the IP Office

Chronicall should not be installed on the same PC / Server as IP Office Server Edition or the Application Server.

ShoreTel Considerations:
Chronicall for ShoreTel requires ShoreTel 10.3 or higher.  Chronicall for ShoreTel must be installed on a TAPI Application Server (DVS server)
 
Avaya Communication Considerations:
Chronicall requires CM Server R5.0 or newer 
 
AES Server (optional)
In order to enable Chronicall as a 3rd party program to connect and log call events with Avaya Communication Manager (CM), an Avaya AES Server is required whether your source the AES Server directly from your Avaya Business Partner or build your own server with AES software loaded onto it. If you have additional CM servers that are added as gateways, then you only need one AES server and one Chronicall logging license. If you have additional CM servers that are programmed as standalone, then you will need an AES server and Chronicall logging license for each.
 
 
Minimum Requirements are based on the Standard Chronicall Licensing Package. The base licenses are just Chronicall and Standard Reports. Additional license modules such as Recording Library and Realtime are best suited to run using our Recommended System Requirements.
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