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Event Report Fields

Agent
Shows the agent who is credited with the given event. If two agents are part of this event then it is given to the calling agent.

Call ID
Shows the ID of the call in which the given event took place.

Calling Party
Shows the phone number or the extension that initiated the given event.

End Time
Shows the date and time that the given event ended.

Event Duration
Shows the total duration of the given event.

Event Type
Shows the type of event the given event (e.g. Talking, Ringing, etc.)

Hunt Group
Shows the hunt group that was associated with the given event. If the event was not associated with a huntgroup this column will be blank.

Is Conference
Shows a check-mark if the event was part of a conference call. Shows blank if the event was not part of a conference call.

Is Recorded
Shows a check-mark if the event was part of a recorded call. Shows blank if the event was not part of a recorded call.

Receiving Party
Shows the phone number or the extension that handled the event.

Start Time
Shows the date and time that the event started.

Tag
Shows the tag that was associated with the given event. If there is no tag associated with the event this column will be blank.

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