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Calls by Account Code

This report lists each call for the selected account codes groups by the account codes, with columns that show the Call Direction, Internal Party, External Party, Initial Agent, Total Talking Duration, Start Time, and Call Duration
 
Parameters:
  • Account Code
  • Agent
Row Type:
  • Call
Columns:
  • Call Direction
  • Internal Party
  • External Party
  • Initial Agent
  • Total Talking Duration
  • Start Time
  • Call Duration
Summaries:
  • Total Calls
  • Inbound Calls
  • Outbound Calls
  • Percent Inbound
  • Percent Outbound
  • Total Talking Duration
  • Avg Total Talking Duration
  • Total Call Duration
  • Avg Call Duration
  • Max Call Duration
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