This report contains summaries of data representing all phone data at the specified sites. These include counts of your inbound, outbound, and internal calls, as well as calls that were answered, abandoned, sent to a conference or auto attendant, or included a Transfer, Ringing, or Voicemail event. Please note that Abandoned Calls and Answered Calls will not add up to equal Inbound Calls. The two are not mutually exclusive; any call that contains a Talking event will count as an answered call, while a call that ended in anything but a Talking or Voicemail event will count as Abandoned. It is possible for a single call to be both answered and abandoned.
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