The Group Presented Calls report is a list of all calls that were directed to the Hunt Group specified. This definition defers slightly from normal 'Presented Calls' in that it does not require a Ringing event to be counted as a Presented Call. This is due to the generally larger number of calls that go through a Hunt Group's queue without ever ringing an available agent.
The purpose of this report is to give you a detailed list of all calls where a Customer intended and/or connected with a targeted Hunt Group.
This report provides information such as:
Number of the party calling into the Hunt Group
Identification provided by the Service Provider
Agent who Talked on the Call
Agent Speed of Answer
Time it took for an Agent answered after they were Presented the call with a Ringing event
Group Speed of Answer
Time it took for the Group to Answer the call after the call arrived to the Group
Indicates if there was a Talking Event on the call
Duration of the Talking Event While the Call was in the Hunt Group
If any Account Codes belong to this call
Start Time of the Call regardless if the call began in the Group or not
Duration of the entire call, regardless if it was in the Group or not
Final Event of the Call