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Agent Reason Codes by Time Report

This report will show information about Reason Code usage summarized by each agent selected, and be either:

  • Hours of Day per row
  • Minutes of Hour per row
  • Months of Year per row
  • Days of Week per row
  • Days of Month per row
  • Days of Year per row
  • Minutes per row
  • Hours per row
  • Days per row
  • Weeks per row
  • Months per row
  • Years per row

 

Reason Count: The number of times the Agent used the specified Reason Code(s)

Total Reason Duration: The amount of time the Agent spent in the specified Reason Code(s) state

Total DND Time: The total time the Agent spent in a Do Not Disturb state

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