This report will show information about Reason Code usage, the cumulative time for each reason code selected, and total DND Time for the selected time frame.
Reason Count: The number of times the Agent used the specified Reason Code(s)
Total Reason Duration: The amount of time the Agent spent in the specified Reason Code(s) state
Total DND Time: The total time the Agent spent in a Do Not Disturb state
Note: This report will only work for agents that are licensed with an agent realtime seat and a dashboard seat