Agent Reason Codes

This report will show information about Reason Code usage, the cumulative time for each reason code selected, and total DND Time for the selected time frame.


Reason Count: The number of times the Agent used the specified Reason Code(s)

Total Reason Duration: The amount of time the Agent spent in the specified Reason Code(s) state

Total DND Time: The total time the Agent spent in a Do Not Disturb state

Note: This report will only work for agents that are licensed with an agent realtime seat and a dashboard seat

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