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Agent Reason Codes

This report will show information about Reason Code usage, the cumulative time for each reason code selected, and total DND Time for the selected time frame.

Includes:

Reason Count: The number of times the Agent used the specified Reason Code(s)

Total Reason Duration: The amount of time the Agent spent in the specified Reason Code(s) state

Total DND Time: The total time the Agent spent in a Do Not Disturb state

Note: This report will only work for agents that are licensed with an agent realtime seat and a dashboard seat

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