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Reason Code Report

Lists the Reason Code(s) and the Feature Type that they were used with. 

Includes:

Feature Type: Displays the used Feature (DND, Extension Logout, Group Logout).

Reason Code: Shows the Reason Code that was used.

Start Time: Shows when the Feature started.

End Time: Shows when the Feature ended.

Duration:  Duration of the Feature.

Note: This report will only work for agents that are licensed with an agent realtime seat and a dashboard seat

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