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Calls by External Party

This report allows you to search for external party numbers in your database using detailed criteria. Each call that involved a matching external party will be listed in the rows of the report. The call's call direction and the matching external party are displayed alongside other general information about the call. Entering nothing into the external party filter will allow all external parties into your report.

 
Parameters:
  • External Party
Row Type:
  • Call
Row Filters:
  • Call Includes External Party: Assigned to External Party
Columns:
  • Call Direction
  • External Party
  • Internal Party
  • Initial Agent
  • Talking Duration
  • Start Time
  • Call Duration
Summaries:
  • Total Calls
  • Max Call Duration
  • Inbound Calls
  • Percent Inbound
  • Outbound Calls
  • Percent Outbound
  • Total Call Duration
  • Avg Call Duration
  • Total Talking Duration
  • Avg Talking Duration
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