
Parameters:
- Call Direction (Rows)
- Agent
- Hunt Group
Row Type:
- Call Direction
Columns:
- Call Count
- Agent: Assigned to Agent
- Hunt Group: Assigned to Hunt Group
- Total Call Duration
- Agent: Assigned to Agent
- Hunt Group: Assigned to Hunt Group
- Avg Call Duration
- Calculation: Average
- Agent: Assigned to Agent
- Hunt Group: Assigned to Hunt Group
- Max Call Duration
- Calculation: Maximum
- Agent: Assigned to Agent
- Hunt Group: Assigned to Hunt Group
- Total Talking Duration
- Agent: Assigned to Agent
- Hunt Group: Assigned to Hunt Group
- Avg Talking Duration
- Calculation: Average
- Agent: Assigned to Agent
- Hunt Group: Assigned to Hunt Group
- Max Talking Duration
- Calculation: Maximum
- Agent: Assigned to Agent
- Hunt Group: Assigned to Hunt Group
Summaries:
- Total Call Count
- Avg Call Count
- Total Call Duration
- Avg Call Duration
- Max Call Duration
- Total Talking Duration
- Avg Talking Duration
- Max Talking Duration