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Agent Reason Code Report

This report will show information about Reason Code usage and DND Time.

Includes:

Reason Count: The number of times the Agent used the specified Reason Code(s)

Total Reason Duration: The amount of time the Agent spent in the specified Reason Code(s) state

Total DND Time: The total time the Agent spent in a Do Not Disturb state

 

Note: This report will only work for agents that are licensed with an agent realtime seat and a dashboard seat

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