Displays one line for each inbound phone call the selected agents participated on grouped by the selected agents.
Call: Call ID that corresponds to the call within cradle to grave and the database.
Caller ID: The text associated with the caller's Caller ID.
Calling Number: The phone number that the caller is calling from.
Dialed Number: The digits the caller dialed as sent by your telephone service provider.
Ringing Duration: The time that the call spent ringing the selected agent.
Talking Duration: The time spent talking the selected agent.
Call Duration: The total duration from start to finish for the call.
Answered: True or False did the selected agent answer this phone call.
Start Time: The start time for the phone call.