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Agent Realtime Feature Trace

This report will show an agents Group and Extension Logins as well as Do Not Disturb features.

Includes:

Feature: The ID associated with agent's feature within Chronicall's database

Feature Type: the type of feature that corresponds to the ID. The standard report will display Extension Login, Group Login, or Do Not Disturb

Value 1: This will only display data for the Group Login features and will display the group associated with the login.

Start Time: The start time of the feature.

End Time: The end time of the feature.

Duration: The duration of the feature.

 

Note: This report will only work for agents that are licensed with an agent realtime seat

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