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Agent Outbound Calls

Displays a list of outbound calls where the selected agents participated.

Includes:

Call: Call ID number that corresponds to the call id within Cradle to Grave and the database.

External Party: The receiving party of the outbound call.

Dialing Duration: The duration of the dialing event for this call.

Talking Duration: The duration of all talking events on this call.

Call Duration: The total duration of the call from start to finish.

Answered: True or false if there is a talking event on the call.

Start Time: The start time of the outbound phone call.

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