In order to track features in real time it is recommended that buttons be configured for the feature on the agent phone.
This includes features such as:
Do Not Disturb
Hunt Group Login
Follow Me To
Chronicall listens to these features when triggered by the agent's phone.
For example, if an agent is removed from a hunt group in the queue by some other means besides the agent pressing the button on their phone Chronicall will not get that event from the IP Office.