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Abandoned Calls

Displays a list of calls that were Abandoned.  Can be filtered based on Hunt Groups at run time.

Includes - 

Call:  Call ID that corresponds to the calls within the database.

Caller ID:  Text displayed when the caller calls. (For Example - Xima Software)

Internal Party: Shows the phone number of the internal party associated with this call.

  • For inbound calls, this shows the dialed party number
  • For outbound calls, this shows the calling party number
  • For internal calls, this field is blank.

External Party: Shows the phone number of the external party associated with the given phone call.

  • For inbound calls, this is the number of the calling party.
  • For outbound calls, this is the dialed party number.
  • For internal calls, this field is blank.

Final Huntgroup: Shows the last huntgroup that was associated with the given call.

Final Agent: Shows the last agent that was associated with an event in the given call.

Final Event: Shows the last event that was associated with the given call. This field excludes Drop events.

Answered: Shows a check-mark if the given call was answered; shows blank if the call was not answered.

Date: Shows the date that the given call started. (Format 21 Apr 2011)

Start Time: Shows the time that the given call started. (Format 17:13:37)

End Time: Shows the time that the given call ended. (Format 17:13:37)

Call Duration: Shows the entire amount of time between when the call started and ended. This is how long the call lasted.

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