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Agent Event Summary

Summary of phone Events for the Agent. 

Includes:

Agent: List of the selected agents

Call Count: Shows the total number of calls (inbound, outbound, and internal) associated with the given agent.

Dialing Duration: Shows the total duration of all Dialing events associated with the given agent.

Average Dialing Duration: Shows the average duration of all Dialing events associated with the given agent.

Ringing Duration: Shows the total duration of all Ringing events associated with the given agent.

Average Ringing Duration: Shows the average duration of all Ringing events associated with the given agent.

Talking Duration: Shows the total duration of all Talking events associated with the given agent.

Average Talking Duration: Shows the average duration of all Talking events associated with the given agent.

Hold Duration: Shows the total duration of all Hold events associated with the given agent.

Average Hold Duration: Shows the average duration of all Hold events associated with the given agent.

Park Duration: Shows the total duration of all Park events associated with the given agent.

Average Park Duration: Shows the average duration of all Park events associated with the given agent.

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