Version 3.6 Change Log – Xima Care Help Center

3.6(55) - September 1, 2016

Minor logging bug fixes
VRTX improvements
Improved "Event Sequence" criteria
Alerts and Triggers fixes
Improved DevLink3 option
Cradle to Grave Notes can now be reported on (with Custom Reports)
Fixed Debian 8 install issue
Improved stability for Chronicall on Communication Manager

3.6(54) - May 9, 2016

Minor logging bug fixes
VRTX improvements
Report bug fixes
Data Grid improvements
Added basic recording rule
Added debug output
Chronicall Desktop improvements
Added DevLink3 option

3.6(53) - February 1, 2016

Minor logging bug fixes
VRTX improvements
Report bug fixes
Report format improvements
CDR trunk logging fix
Recording Library installer fix

3.6(52) - December 29, 2015

Minor logging bug fixes
VRTX improvements
Report bug fixes
CDR report bug fixes
Recording Library bug fixes

3.6(51) - November 4, 2015

Fix for a startup issue that was preventing logging on few sites

3.6(50) - October 19, 2015

New Reporting Engine
Removed "None" as a default reason code
Improved Java compatibility
Minor bug fixes

3.6(25) - July 10, 2015

Minor logging bug fixes
Fixed Recording Library trial issue
Chronicall Desktop improvements
E1 VRTX improvements
Chronicall Desktop Chat fix
Improved ACW feature
Improved VRTX association logic

3.6(24) - May 1, 2015

Added Internal Queue to timeline
Several logging bug fixes (both Historical and Realtime)
Aux should now work even after a transfer. (CM)
Added AuxDuration to the time inbased reports. (CM)
Better handling of negative recording rules.
Fixed, full screen canvas wasn't full screening
VRTX bug fix for Q.931

3.6(23) - March 26, 2015

Several minor logging fixes
Group Speed of Answer - logic change
Better handling of SocketTimeout or SocketException
Fixed minor VRTX port bug
Several minor VRTX improvements
Custom Report parameter fix
Realtime full screen pops to monitor containing the center of Realtime pane
Fixed group logout reason code bug
Improved Central Repository restore

3.6(22) - March 2, 2015

Adding data gathering to RecordingPortManager
Better debug information
Fixed ConcurrentModificationException
Allow DND events at the end of a call to be treated as ACW (After Call Work) and associated with the group of the call

3.6(21a) - February 25, 2015

Fixed sip logging issue
Cradle to Grave - No call details - deleted recording_status gets into a bad state in the database causes call details to populate incorrectly

3.6(21) - February 24, 2015

Several minor logging fixes
Agents in C2G and in the permissions for C2G are no longer different.
Daily Realtime Backend Restart can now be disabled in advanced settings

3.6(19) - February 9, 2015

Fixed a bug where calls would stay in recording monitor indefinitely.
Made log files roll once they reach 25mb
Fixed a bug for realtime widgets showing an error message.
Fixed a bug for Shoretel additional site not logging outbound calls.
Fixed a bug where external numbers would show up as an internal call.
Fixed a bug with erroneous talking events for groups. (Shoretel)
Fixed a bug for queued calls showing as ringing.
Fixed a bug with cradle to grave.
Fixed a bug where currently recording items for Shoretel would show up in Cradle to Grave
Shoretel: C2G UAC problems with route points
Fixed issue with Emergency Alerts on Inbound Calls
Several minor logging fixes
Fixed issue with IPO Monitor keep-alive failure and not getting new call information captured
Report with "Do Not Disturb" in formula gives unique error
Shoretel: Erroneous talking events for workgroups
Fixed Cradle To Grave Issue
External Number Showing as Internal Call
Shoretel: Missing call data and unassociated recordings
Queue call showed Ringing when it shouldn't have

3.6(16) - January 12, 2015

Added support for Monitor Disable.
Fixed a bug where custom report headers and footers would not render corectly.
Fixed a bug in the Event Sequence.
Fixed a bug in Calls by Caller ID report when using an apostrophe.
Fixed a bug where an inbound call could trigger an emergency alert notification.
Fixed a bug that could allow Shoretel users to stop logging when Chronicall said it was.

3.6(15) - December 30, 2014

Fixed a bug with Dashboard onNote.
Enabled loading of CDR data into Hazelcast blocks.
Fixed a bug with old logging queue events being 15 seconds short.
Fixed a bug with Server Edition logging.
Fixed a bug with dual pop up boxes for outbound call in a Citrix Environment.
Fixed a bug with improperly merged calls.
Fixed a bug with VRTX leaving files behind in live.
Fixed a bug where the report chard wouldn't go away when you delete a column.
Fixed a bug with the backup schedule not saving parameters.
Fixed a bug with Realtime Canvas showing a blank canvas on full screen mode.
Fixed a bug with the DND button appearing in the group logout reason codes.
Fixed a bug with the Trunk Usage Summary.
Fixed a bug with Dashboards call pop.
Fixed a bug with the filed time interval reporting zero.
Fixed a bug with CM call association with VRTX.
Fixed a bug with inbound call performance showing calls answered outside of group.
Fixed a bug with Realtime Stats freezing overnight.
Added trunk and channel info on Cradle to Grave for VRTX.
Fixed a bug with duplicate calls in logging.
Fixed a bug with calls showing up as internal instead of outbound because of *67.
Fixed a bug with Chronicall Desktop stopping pop-up features.
Fixed a bug with Recording Library not starting on Linux.
Fixed a bug with Cradle to Grave listing overflow although it hasn't been enabled.
Fixed a bug with ShoreTel trunk logging.
Fixed a bug with Cradle to Grave showing no results when there is data in the database.
Fixed a bug with CM not logging calls.
Fixed a bug with outbound calls showing up as internal.
Fixed a bug causing slow speeds in Cradle to Grave.
Changed "unassociated recordings" back to "Call Recorded."
Fixed a bug with manual record pause timing being off.
Fixed a bug with Title Value widget thesholds not reflecting value type.
Fixed a bug with large log file size.
Fixed a bug with group logout reason codes.
Fixed a bug with unassociated recordings.
Fixed a bug with German language in Custom Reports.
Added a Recording Library override feature.
Fixed a bug with Recording Library missing live directory.
Fixed a bug with inbound calls finalizing as outbound calls.
Fixed a bug with calls not being merged correctly.
Fixed a bug with Recording Library versions.
Fixed a bug with agent state showing logged out for all agents.
Fixed a bug with VRTX recordings being misaligned.

3.6(12) - November 4, 2014

Fixed a bug with the recoding pause button.
Fixed a bug with the Shoretel recording start-time.
Fixed a bug with Realtime Agent state status.
Fixed a bug to prevent old jars to be left after an update.
Fixed a bug where logging wouldn't receive call data after a reboot.
Fixed a bug with Realtime accumulations showing vastly different values.
Fixed a bug where voicemail events had a long ringing event in its place.
Fixed a bug with chat freezing.
Fixed a bug with transfered calls generating to calls in Cradle to Grave.
Fixed a bug with Realtime Idle Duration.
Fixed a bug with serial keys becoming unregistered.
Fixed a bug with VRTX unassociated recordings.
Fixed a bug with proxy settings stopping Recording Library from connecting to the Chronicall server.
Fixed a bug with calls getting stuck in the Realtime queue.
Fixed a bug with location information.
Fixed a bug with Realtime trigger in Linux.
Fixed a bug with Recording Monitor showing old calls.
Fixed a bug with VRTX calls not being recorded properly.
Fixed a bug with alerts saying there is not enough disk space.
Fixed a bug with selecting 'Save to Directory' option removing agents from reports.
Fixed a bug with changing the color of the Realtime Text widget.
Fixed a bug with the Realtime Canvas not deleting.
Fixed a bug with Shoretell Cradle to Grave not being accurate.
Added User Access Control for Realtime refresh button.
Fixed a bug where Shoretel Cradle to Grave wouldn't show reveiving party when transferred to an external party.
Fixed a bug with Realtime widgets losing settings.
Fixed a bug with reports not being able to subgroup by trunk.
Added a report cancel button.
Fixed a bug with storage pools not saving.
Fixed a bug with Realtime being stuck on waiting for a PBX connection.
Fixed a bug with greyed out option to edit formula in reports.
Fixed a bug with edit formula button in reports.
Fixed a bug with unassociated recordings showing when filtering agents.
Fixed a bug with Alerts and Triggers.
Fixed a bug with event sequences not matching Cradle to Grave.
Fixed a bug with queue/calling drop events.
Fixed a bug with trunk reports not differentiating based on device id.
Changed the email subject of standard triggers.
Fixed a bug with server logging wrong call directions and mission events.
Fixed a bug with outbound calls not showing talking events for various agents in Realtime.
Fixed a bug with outbound calls showing as internal.

3.6(10l) - October 21, 2014

Fixed a bug with call duration to keep counting up.
Fixed a bug with realtime when switching calls.
Fixed a bug with Alerts and Triggers.
Fixed a bug with Chronicall freezing on a relaunch.
Fixed a bug with being prompted to update in system status without Xima Care.
Fixed a bug with Call Events not being captured correctly.
Fixed a bug with Server Edition not showinbg Trunks/Sites in Cradle to Grave.
Fixed a bug with widgets being stuck on old calls.
Fixed a bug with ringing event tied to the wrong agent.
Fixed a bug with transfered calls creating to calls instead of one.
Fixed a bug with Cradle to Grave not loading when many agents are selected.
Fixed a bug with DND showing the wrong duration.
Fixed a bug with phantom calls being stuck in realtime.
Fixed a bug with rining events for agents.
Fixed a bug with the Active Calls widget not showing in groups.
Fixed a bug with Cradle to Grave permissions.
Fixed a bug with VRTX unassociated recordings.
Fixed a bug with internal calls showing as outbound calls.
Fixed a bug with the leaderboard value timingout over night.
Fixed a bug with Realtime stats being inaccurate after a service restart.
Added a filter Realtime by logged in status feature.
Fixed a bug where answered calls were showing up as queued in Realtime and Cradle to Grave.
Fixed a bug with server logging missiong calls and agents from the receiving party field
Added a feature to give talking events priority in Agent Timeline.

3.6(9d) - September 26, 2014

Fixed a bug with DND and Reason Code Realtime Values not working right when a Dashboard resolution is completed after an event has ended.
Added the ability to have multiple recordings per event.
Fixed a bug where insignificant events don't turn into a ringing if they start with #.
Fixed a bug where Server Edition logging was being restarted and merged when it shouldn't be causing very long calls.
Fixed a bug with account codes to make names match.
Fixed a bug with logging where some of the ringing sub-calls for a group weren't being merged properly.
Added a fix for Server Edition where logs over 7 days old will delete.
Added a fix where Cradle to Grave now shows better call summary information on the first line of the call (based on the events).
Fixed a bug with the Active Calls Widget where groups were not being checked properly.
Added a fix to Realtime Alerts and Triggers to make them work with formulas.
Fixed a bug where Active Calls Widget didn't allow filtered agents.
Fixed a memory leak bug in Active Calls Widget.
Fixed a bug with an incorrect ringing in Cradle to Grave.
Fixed a bug where Chronicall wouldn't log till connected.
Added Hunt Group and Agent Filters to Active Calls Widget.
Fixed a bug to make CTRL+F will search in Cradle to Grave.
Fixed a bug where Chronicall Desktop would not close itself.
Fixed a bug with multiple 0:00:00 dialing events on inbound calls.
Fixed a bug where internation system settings would not save.
Fixed a bug with Dashboard login freezing.
Fixed a bug with duplicate internal calls to voicemail.
Fixed a bug with Cradle to Grave starting with two transfer holds.
Fixed a bug with unassociated recordings in Cradle to Grave.
Fixed a bug with Active Calls Widget not showing accurate ringing duration.
Added Group details to the drop event.
Fixed a bug with Agent call flow.

3.6(8) - September 4, 2014

Upped version to 2.6.8
Fixed realtime alerts and triggers to work with formulas.
Fixed a bug with finalizer where trunk/channel was being thrown away if it was only on insignificant events.
Fixed a bug with call flow where transfer to group wasn't showing the talking after being answered in the other group.

3.6(7b) - September 2, 2014

Upped version to 2.6.7b
Made the site-based Server Edition License save a device id and licensed user node to xml.
Fixed a bug where device id's were being duplicated when settings were saved.
Upped version to 2.6.7a
Fixed a bug that was sporadically causing negative durations to show in realtime stats on start up.
Upped version to 2.6.7
Fixed the regression test and enabled a new logging mode.
Fixed a bug where call finializer was removing the talking and second queue of the sequence.
Upped version to 3.6.6
Active Call Widget now only lets you select realtime agents.

3.6(5b) - August 12, 2014

Fixed a bug with Active Calls Widgets memory leak.
Removed unnecessary flush of realtime output stream.
Fixed a bug with the infinite queue event on VM-System.
Fixed a bug with build properties.
Fixed a bug where an outbound dialing with ringing was showing up as internal because receiving party was missing.
Active Calls Widget can now filter by agents and groups.
Fixed a bug with group logins and feature events.
Fixed a bug with caller-id in Server Edition.
Fixed a bug where some events before transfer were being ignored.
Fixed a bug with receiving party and hunt groups being cleared on conference events.
Fixed a bug with recording availability where qualification of table name was needed.
Fixed a bug where announcements showed talking, but should be part of the queue.
Upped version to 3.6.4
Fixed a bug that was showing Queue on outbound calls with no groups.
Fixed a bug where Cradle to Grave wouldn't allow the same filtering option in two separate filters.
Fixed a bug where a few outbound calls were being miscategorized as intersite.
Fixed a bug where inbound calls transferred outbound left a remaining intersite call.
Fixed a bug where Agent A showed up periodically as talking while Agent B was talking.
Fixed a bug where DNIS was missing.
Fixed a bug with null pointer for Cradle to Grave when using User Access Controls.
Fixed a bug for Shoretell, when an agent manually records with Shoretel's built-in recording.
Fixed a bug with an outbound call issue where a sub-call wasn't being merged in properly, leaving an intersite call hanging out in Cradle to Grave.
Fixed a bug with an issue where a call flow for an inbound call transferred to a group, which forwards to an outbound extension.
Fixed a bug with Voicemail Pro unassociated recordings showing 0 duration.
Added more flexibility to the Cradle to Grave filter.
Added a "show unassociated recordings" option to the Cradle to Grave filter.

3.6(3) - July 23, 2014

Added Final Tag and Initial Tag fields to Call Reports.
Fixed a bug with Cradle to Grave showing un-associated recordings to people with limited recording access.
Fixed a bug with a hole in recording monitor.
Fixed a bug with AA spackled events.
Added User Account Codes to Cradle to Grave.
Upped version to 3.6.3.
No longer will keep un-associated recordings of 5 seconds or less.
Fixed bug where trunk info was being lost in event merging.
Upped version to 3.6.2.
Added a right click popup menu in Cradle to Grave.
Fixed a bug with sorting in Cradle to Grave.
Fixed a bug where users couldn't use Cradle to Grave without a standard reports license.
Recording Rules no longer will allow you to have duplicate names.
Fixed a bug in the licensed user configuration pane.
Fixed a bug where F1 opens help twice.
Fixed a bug with Cradle to Grave not showing the correct number of sub reports.
Added new vector icons.
Fixed a bug that caused un-associated recordings to be created.
Active calls now refreshes when you add a filter.
Upped version to 3.6.1c.
Fixed a bug with server edition configuration where two classes were sharing the same reference.

3.6(1) - July 2, 2014

Upped version to 3.6.1 with FX Classpath fix.
Fixed a bug that caused the dashboard to not load.
Fixed a bug with pop ups.
Fixed a bug so there won't be multiple lists in trunks.
Fixed a bug in transfers so it cannot be paused after transfer.
Upped version to 3.5.37a.
Fixed a bug with manual recording so it records at the time pushed.
Fixed a bug with recording library status to show “Wrong Recording System ID.”
Fixed a bug in settings when there are no pools configured.
SMTP emails are now SMS friendly.
Fixed a bug in re-ordering of recording library settings.
Removed recording filter from settings.
Renamed and re-ordered recording settings.
Added new vector based graphics for Cradle to Grave.
Fixed a bug with Shoretel trunk device.
Fixed a bug with record and pause functionality.
Upped version to 3.5.34x.
Fixed a bug in report scheduler that was loading empty information into the page and enabling next.
Fixed a bug when the server bounce kills realtime stats.
Fixed a bug in recording rules.
Fixed a bug where Shoretel recording library settings are not being saved.