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Version 3.6 Change Log

3.6(55) - September 1, 2016
  • Minor logging bug fixes
  • VRTX improvements
  • Improved "Event Sequence" criteria
  • Alerts and Triggers fixes
  • Improved DevLink3 option
  • Cradle to Grave Notes can now be reported on (with Custom Reports)
  • Fixed Debian 8 install issue
  • Improved stability for Chronicall on Communication Manager 
3.6(54) - May 9, 2016
  • Minor logging bug fixes
  • VRTX improvements
  • Report bug fixes
  • Data Grid improvements
  • Added basic recording rule
  • Added debug output
  • Chronicall Desktop improvements
  • Added DevLink3 option
3.6(53) - February 1, 2016
  • Minor logging bug fixes
  • VRTX improvements
  • Report bug fixes
  • Report format improvements
  • CDR trunk logging fix
  • Recording Library installer fix
3.6(52) - December 29, 2015
  • Minor logging bug fixes
  • VRTX improvements
  • Report bug fixes
  • CDR report bug fixes
  • Recording Library bug fixes 
3.6(51) - November 4, 2015
  • Fix for a startup issue that was preventing logging on few sites
3.6(50) - October 19, 2015
  • New Reporting Engine 
  • Removed "None" as a default reason code
  • Improved Java compatibility
  • Minor bug fixes
3.6(25) - July 10, 2015
  • Minor logging bug fixes
  • Fixed Recording Library trial issue
  • Chronicall Desktop improvements
  • E1 VRTX improvements
  • Chronicall Desktop Chat fix
  • Improved ACW feature
  • Improved VRTX association logic
3.6(24) - May 1, 2015
  • Added Internal Queue to timeline  
  • Several logging bug fixes (both Historical and Realtime)
  • Aux should now work even after a transfer. (CM)
  • Added AuxDuration to the time inbased reports. (CM)
  • Better handling of negative recording rules.
  • Fixed, full screen canvas wasn't full screening
  • VRTX bug fix for Q.931 
3.6(23) - March 26, 2015 
  • Several minor logging fixes
  • Group Speed of Answer - logic change
  • Better handling of SocketTimeout or SocketException
  • Fixed minor VRTX port bug
  • Several minor VRTX improvements
  • Custom Report parameter fix
  • Realtime full screen pops to monitor containing the center of Realtime pane
  • Fixed group logout reason code bug
  • Improved Central Repository restore 
3.6(22) - March 2, 2015 
  • Adding data gathering to RecordingPortManager
  • Better debug information
  • Fixed ConcurrentModificationException
  • Allow DND events at the end of a call to be treated as ACW (After Call Work) and associated with the group of the call 
3.6(21a) - February 25, 2015 
  • Fixed sip logging issue
  • Cradle to Grave - No call details - deleted recording_status gets into a bad state in the database causes call details to populate incorrectly  
3.6(21) - February 24, 2015 
  • Several minor logging fixes
  • Agents in C2G and in the permissions for C2G are no longer different. 
  • Daily Realtime Backend Restart can now be disabled in advanced settings 
3.6(19) - February 9, 2015 
  • Fixed a bug where calls would stay in recording monitor indefinitely.
  • Made log files roll once they reach 25mb 
  • Fixed a bug for realtime widgets showing an error message.
  • Fixed a bug for Shoretel additional site not logging outbound calls.
  • Fixed a bug where external numbers would show up as an internal call.
  • Fixed a bug with erroneous talking events for groups. (Shoretel)
  • Fixed a bug for queued calls showing as ringing.
  • Fixed a bug with cradle to grave.
  • Fixed a bug where currently recording items for Shoretel would show up in Cradle to Grave
  • Shoretel: C2G UAC problems with route points
  • Fixed issue with Emergency Alerts on Inbound Calls
  • Several minor logging fixes
  • Fixed issue with IPO Monitor keep-alive failure and not getting new call information captured
  • Report with "Do Not Disturb" in formula gives unique error 
  • Shoretel: Erroneous talking events for workgroups
  • Fixed Cradle To Grave Issue
  • External Number Showing as Internal Call
  • Shoretel: Missing call data and unassociated recordings
  • Queue call showed Ringing when it shouldn't have
3.6(16) - January 12, 2015
  • Added support for Monitor Disable.
  • Fixed a bug where custom report headers and footers would not render corectly.
  • Fixed a bug in the Event Sequence.
  • Fixed a bug in Calls by Caller ID report when using an apostrophe.
  • Fixed a bug where an inbound call could trigger an emergency alert notification.
  • Fixed a bug that could allow Shoretel users to stop logging when Chronicall said it was.
3.6(15) - December 30, 2014
  • Fixed a bug with Dashboard onNote.
  • Enabled loading of CDR data into Hazelcast blocks.
  • Fixed a bug with old logging queue events being 15 seconds short.
  • Fixed a bug with Server Edition logging.
  • Fixed a bug with dual pop up boxes for outbound call in a Citrix Environment.
  • Fixed a bug with improperly merged calls.
  • Fixed a bug with VRTX leaving files behind in live.
  • Fixed a bug where the report chard wouldn't go away when you delete a column.
  • Fixed a bug with the backup schedule not saving parameters.
  • Fixed a bug with Realtime Canvas showing a blank canvas on full screen mode.
  • Fixed a bug with the DND button appearing in the group logout reason codes.
  • Fixed a bug with the Trunk Usage Summary.
  • Fixed a bug with Dashboards call pop.
  • Fixed a bug with the filed time interval reporting zero.
  • Fixed a bug with CM call association with VRTX.
  • Fixed a bug with inbound call performance showing calls answered outside of group.
  • Fixed a bug with Realtime Stats freezing overnight.
  • Added trunk and channel info on Cradle to Grave for VRTX.
  • Fixed a bug with duplicate calls in logging.
  • Fixed a bug with calls showing up as internal instead of outbound because of *67.
  • Fixed a bug with Chronicall Desktop stopping pop-up features.
  • Fixed a bug with Recording Library not starting on Linux.
  • Fixed a bug with Cradle to Grave listing overflow although it hasn't been enabled.
  • Fixed a bug with ShoreTel trunk logging.
  • Fixed a bug with Cradle to Grave showing no results when there is data in the database.
  • Fixed a bug with CM not logging calls.
  • Fixed a bug with outbound calls showing up as internal.
  • Fixed a bug causing slow speeds in Cradle to Grave.
  • Changed "unassociated recordings" back to "Call Recorded."
  • Fixed a bug with manual record pause timing being off.
  • Fixed a bug with Title Value widget thesholds not reflecting value type.
  • Fixed a bug with large log file size.
  • Fixed a bug with group logout reason codes.
  • Fixed a bug with unassociated recordings.
  • Fixed a bug with German language in Custom Reports.
  • Added a Recording Library override feature.
  • Fixed a bug with Recording Library missing live directory.
  • Fixed a bug with inbound calls finalizing as outbound calls.
  • Fixed a bug with calls not being merged correctly.
  • Fixed a bug with Recording Library versions.
  • Fixed a bug with agent state showing logged out for all agents.
  • Fixed a bug with VRTX recordings being misaligned.
3.6(12) - November 4, 2014
  • Fixed a bug with the recoding pause button.
  • Fixed a bug with the Shoretel recording start-time.
  • Fixed a bug with Realtime Agent state status.
  • Fixed a bug to prevent old jars to be left after an update.
  • Fixed a bug where logging wouldn't receive call data after a reboot.
  • Fixed a bug with Realtime accumulations showing vastly different values.
  • Fixed a bug where voicemail events had a long ringing event in its place.
  • Fixed a bug with chat freezing.
  • Fixed a bug with transfered calls generating to calls in Cradle to Grave.
  • Fixed a bug with Realtime Idle Duration.
  • Fixed a bug with serial keys becoming unregistered.
  • Fixed a bug with VRTX unassociated recordings.
  • Fixed a bug with proxy settings stopping Recording Library from connecting to the Chronicall server.
  • Fixed a bug with calls getting stuck in the Realtime queue.
  • Fixed a bug with location information.
  • Fixed a bug with Realtime trigger in Linux.
  • Fixed a bug with Recording Monitor showing old calls.
  • Fixed a bug with VRTX calls not being recorded properly.
  • Fixed a bug with alerts saying there is not enough disk space.
  • Fixed a bug with selecting 'Save to Directory' option removing agents from reports.
  • Fixed a bug with changing the color of the Realtime Text widget.
  • Fixed a bug with the Realtime Canvas not deleting.
  • Fixed a bug with Shoretell Cradle to Grave not being accurate.
  • Added User Access Control for Realtime refresh button.
  • Fixed a bug where Shoretel Cradle to Grave wouldn't show reveiving party when transferred to an external party.
  • Fixed a bug with Realtime widgets losing settings.
  • Fixed a bug with reports not being able to subgroup by trunk.
  • Added a report cancel button.
  • Fixed a bug with storage pools not saving.
  • Fixed a bug with Realtime being stuck on waiting for a PBX connection.
  • Fixed a bug with greyed out option to edit formula in reports.
  • Fixed a bug with edit formula button in reports.
  • Fixed a bug with unassociated recordings showing when filtering agents.
  • Fixed a bug with Alerts and Triggers.
  • Fixed a bug with event sequences not matching Cradle to Grave.
  • Fixed a bug with queue/calling drop events.
  • Fixed a bug with trunk reports not differentiating based on device id.
  • Changed the email subject of standard triggers.
  • Fixed a bug with server logging wrong call directions and mission events.
  • Fixed a bug with outbound calls not showing talking events for various agents in Realtime.
  • Fixed a bug with outbound calls showing as internal.
3.6(10l) - October 21, 2014
  • Fixed a bug with call duration to keep counting up.
  • Fixed a bug with realtime when switching calls.
  • Fixed a bug with Alerts and Triggers.
  • Fixed a bug with Chronicall freezing on a relaunch.
  • Fixed a bug with being prompted to update in system status without Xima Care.
  • Fixed a bug with Call Events not being captured correctly.
  • Fixed a bug with Server Edition not showinbg Trunks/Sites in Cradle to Grave.
  • Fixed a bug with widgets being stuck on old calls.
  • Fixed a bug with ringing event tied to the wrong agent.
  • Fixed a bug with transfered calls creating to calls instead of one.
  • Fixed a bug with Cradle to Grave not loading when many agents are selected.
  • Fixed a bug with DND showing the wrong duration.
  • Fixed a bug with phantom calls being stuck in realtime.
  • Fixed a bug with rining events for agents.
  • Fixed a bug with the Active Calls widget not showing in groups.
  • Fixed a bug with Cradle to Grave permissions.
  • Fixed a bug with VRTX unassociated recordings.
  • Fixed a bug with internal calls showing as outbound calls.
  • Fixed a bug with the leaderboard value timingout over night.
  • Fixed a bug with Realtime stats being inaccurate after a service restart.
  • Added a filter Realtime by logged in status feature.
  • Fixed a bug where answered calls were showing up as queued in Realtime and Cradle to Grave.
  • Fixed a bug with server logging missiong calls and agents from the receiving party field
  • Added a feature to give talking events priority in Agent Timeline.
3.6(9d) - September 26, 2014
  • Fixed a bug with DND and Reason Code Realtime Values not working right when a Dashboard resolution is completed after an event has ended.
  • Added the ability to have multiple recordings per event.
  • Fixed a bug where insignificant events don't turn into a ringing if they start with #.
  • Fixed a bug where Server Edition logging was being restarted and merged when it shouldn't be causing very long calls.
  • Fixed a bug with account codes to make names match.
  • Fixed a bug with logging where some of the ringing sub-calls for a group weren't being merged properly.
  • Added a fix for Server Edition where logs over 7 days old will delete.
  • Added a fix where Cradle to Grave now shows better call summary information on the first line of the call (based on the events).
  • Fixed a bug with the Active Calls Widget where groups were not being checked properly.
  • Added a fix to Realtime Alerts and Triggers to make them work with formulas.
  • Fixed a bug where Active Calls Widget didn't allow filtered agents.
  • Fixed a memory leak bug in Active Calls Widget.
  • Fixed a bug with an incorrect ringing in Cradle to Grave.
  • Fixed a bug where Chronicall wouldn't log till connected.
  • Added Hunt Group and Agent Filters to Active Calls Widget.
  • Fixed a bug to make CTRL+F will search in Cradle to Grave.
  • Fixed a bug where Chronicall Desktop would not close itself.
  • Fixed a bug with multiple 0:00:00 dialing events on inbound calls.
  • Fixed a bug where internation system settings would not save.
  • Fixed a bug with Dashboard login freezing.
  • Fixed a bug with duplicate internal calls to voicemail.
  • Fixed a bug with Cradle to Grave starting with two transfer holds.
  • Fixed a bug with unassociated recordings in Cradle to Grave.
  • Fixed a bug with Active Calls Widget not showing accurate ringing duration.
  • Added Group details to the drop event.
  • Fixed a bug with Agent call flow.
3.6(8) - September 4, 2014
  • Upped version to 2.6.8
  • Fixed realtime alerts and triggers to work with formulas.
  • Fixed a bug with finalizer where trunk/channel was being thrown away if it was only on insignificant events.
  • Fixed a bug with call flow where transfer to group wasn't showing the talking after being answered in the other group.
3.6(7b) - September 2, 2014
  • Upped version to 2.6.7b
  • Made the site-based Server Edition License save a device id and licensed user node to xml.
  • Fixed a bug where device id's were being duplicated when settings were saved.
  • Upped version to 2.6.7a
  • Fixed a bug that was sporadically causing negative durations to show in realtime stats on start up.
  • Upped version to 2.6.7
  • Fixed the regression test and enabled a new logging mode.
  • Fixed a bug where call finializer was removing the talking and second queue of the sequence.
  • Upped version to 3.6.6
  • Active Call Widget now only lets you select realtime agents.
3.6(5b) - August 12, 2014
  • Fixed a bug with Active Calls Widgets memory leak.
  • Removed unnecessary flush of realtime output stream.
  • Fixed a bug with the infinite queue event on VM-System.
  • Fixed a bug with build properties.
  • Fixed a bug where an outbound dialing with ringing was showing up as internal because receiving party was missing.
  • Active Calls Widget can now filter by agents and groups.
  • Fixed a bug with group logins and feature events.
  • Fixed a bug with caller-id in Server Edition.
  • Fixed a bug where some events before transfer were being ignored.
  • Fixed a bug with receiving party and hunt groups being cleared on conference events.
  • Fixed a bug with recording availability where qualification of table name was needed.
  • Fixed a bug where announcements showed talking, but should be part of the queue.
  • Upped version to 3.6.4
  • Fixed a bug that was showing Queue on outbound calls with no groups.
  • Fixed a bug where Cradle to Grave wouldn't allow the same filtering option in two separate filters.
  • Fixed a bug where a few outbound calls were being miscategorized as intersite.
  • Fixed a bug where inbound calls transferred outbound left a remaining intersite call.
  • Fixed a bug where Agent A showed up periodically as talking while Agent B was talking.
  • Fixed a bug where DNIS was missing.
  • Fixed a bug with null pointer for Cradle to Grave when using User Access Controls.
  • Fixed a bug for Shoretell, when an agent manually records with Shoretel's built-in recording.
  • Fixed a bug with an outbound call issue where a sub-call wasn't being merged in properly, leaving an intersite call hanging out in Cradle to Grave.
  • Fixed a bug with an issue where a call flow for an inbound call transferred to a group, which forwards to an outbound extension.
  • Fixed a bug with Voicemail Pro unassociated recordings showing 0 duration.
  • Added more flexibility to the Cradle to Grave filter.
  • Added a "show unassociated recordings" option to the Cradle to Grave filter.
3.6(3) - July 23, 2014
  • Added Final Tag and Initial Tag fields to Call Reports.
  • Fixed a bug with Cradle to Grave showing un-associated recordings to people with limited recording access.
  • Fixed a bug with a hole in recording monitor.
  • Fixed a bug with AA spackled events.
  • Added User Account Codes to Cradle to Grave.
  • Upped version to 3.6.3.
  • No longer will keep un-associated recordings of 5 seconds or less.
  • Fixed bug where trunk info was being lost in event merging.
  • Upped version to 3.6.2.
  • Added a right click popup menu in Cradle to Grave.
  • Fixed a bug with sorting in Cradle to Grave.
  • Fixed a bug where users couldn't use Cradle to Grave without a standard reports license.
  • Recording Rules no longer will allow you to have duplicate names.
  • Fixed a bug in the licensed user configuration pane.
  • Fixed a bug where F1 opens help twice.
  • Fixed a bug with Cradle to Grave not showing the correct number of sub reports.
  • Added new vector icons.
  • Fixed a bug that caused un-associated recordings to be created.
  • Active calls now refreshes when you add a filter.
  • Upped version to 3.6.1c.
  • Fixed a bug with server edition configuration where two classes were sharing the same reference.
3.6(1) - July 2, 2014
  • Upped version to 3.6.1 with FX Classpath fix.
  • Fixed a bug that caused the dashboard to not load.
  • Fixed a bug with pop ups.
  • Fixed a bug so there won't be multiple lists in trunks.
  • Fixed a bug in transfers so it cannot be paused after transfer.
  • Upped version to 3.5.37a.
  • Fixed a bug with manual recording so it records at the time pushed.
  • Fixed a bug with recording library status to show “Wrong Recording System ID.”
  • Fixed a bug in settings when there are no pools configured.
  • SMTP emails are now SMS friendly.
  • Fixed a bug in re-ordering of recording library settings.
  • Removed recording filter from settings.
  • Renamed and re-ordered recording settings.
  • Added new vector based graphics for Cradle to Grave.
  • Fixed a bug with Shoretel trunk device.
  • Fixed a bug with record and pause functionality.
  • Upped version to 3.5.34x.
  • Fixed a bug in report scheduler that was loading empty information into the page and enabling next.
  • Fixed a bug when the server bounce kills realtime stats.
  • Fixed a bug in recording rules.
  • Fixed a bug where Shoretel recording library settings are not being saved.
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