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Recording Retention Policies

Beginning in Chronicall version 3.6, Chronicall now has built in retention policies you are able to set for your call recordings.

By default, there is no retention policy, which means Chronicall will keep all call recordings indefinitely. To set your retention policies, you must be logged into Chronicall as an administrator.

First go to System Settings, and click the Recording Libraries section. Open the recording library configuration by clicking the "..." button on the line that is called Recording Libraries, choosing your configured library and editing it.

Next, open the line called Recording Storage Location by clicking the "..." button on that line.

 

Retention Options

There are two different options for the retention policy. You can choose to set a policy based on either available storage space, time, or both.

Time-Based Policy

The time-based retention is visible immediately in the first window that pops up when you choose to open the Recording Storage Location.

You must first check the top box labled "Delete old recordings..." That enables the second and third boxes. You can set a minimum time retention ("Never delete recordings newer than...") and a maximum ("Delete recordings older than..."). Chronicall checks once a day to see which recordings meet either parameter.

It is important to note that if you have a retention policy based on time and storage space, there is a risk that you hit the size limit of the storage pool before the minimum retention time. If that happens Chronicall, will stop archiving new recordings and throw an error letting you know you've run out of space.

Storage Space Policy

For this policy, it's important to check the first box in the retention policy box. Otherwise, once you hit the size limit, Chronicall will stop archiving new recordings.

Highlight the storage pool and click the pencil to edit its configuration. 

Check the box to enable the size limit and set the limit to whatever your disk space will allow. As a side-note, Chronicall's archived recordings take up about 100KB per minute of talk time, so 100MB of recordings equals roughly 17 hours of talk time.

If the local disk space is a constraint, it is also possible to create new storage pools using shared drives or external hard drives. For instructions, look at our article on setting up additional storage pools.

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