Configuring Call Recording (ShoreTel)
Configuring call recording on ShoreTel systems requires setting up a new route point with the ShoreWare Director software, then selecting the agents to record inside of Chronicall.
First, open ShoreWare Director and select Call Control, then Route Points in the list to the left. This will open a list of your current route points. Create a new route point.
In the Extension field, enter an extension for the route point. This can be any free extension, and will need to be referenced later within Chronicall.
In the Route Point Server drop-down list, choose the name of the server where Chronicall is installed, whether it's Headquarters or one of the application servers.
In the Call Stack Depth field, enter the number of calls you would like to be able to record simultaneously. Please note that there are 250 audio resources that are shared between all auto attendants, voicemail boxes, and route points, including this one. If more than 250 total resources are assigned, your voicemail system or auto attendants might be affected.
In the Call Forwarding options list, select Never.
Save the route point, then open Chronicall and navigate to the system settings. Expand the Recording Library section.
In the Recording Route Point field, enter the extension you chose for the route point earlier. Then click OK to close the configuration.
To choose which calls to record, we'll need to set Recording Rules.
For more detail, look at our Recording Rules page.
When you are finished, save your changes. Calls will now be recorded for the agents you selected and can be listened to from Cradle to Grave.