Resetting Your Password (Windows)

Chronicall / ACR 3.12.3 and above

In Chronicall / ACR 3.12.3 and older the recover trick (username: recover password: recover) no longer work natively. Instead, you will need to create a temporary file in order to gain access to Chronicall again.

NOTE: The recover.temp file only works for 30 minutes using the created time stamp from the file you created.  It is because of this that an old recover.temp will not work if you find one on the server.

  1. Navigate to the base Chronicall / ACR folder
    • Usually located in:
      • C:\Program Files\Chronicall
      • C:\Program Files (x86)\Xima Software\Chronicall
      • C:\Program Files\Avaya Call Reporting
  2. Create a blank recover.temp file on the desktop and place it into that folder
    1. NOTE:  Ensure you can see file extensions in File Explorer, so you can edit that extension, there should be no .txt at the end

      showextensions.png

    2. Open up a notepad file as an Administrator and save the blank file with the Save As... option

      save_as.png
       
    3. Give it the File name of recover.temp & "Save as type:" using All Files (*.*) instead of with a .txt extension

      recover.png

    4. If you cannot save the file to the Chronicall / ACR directory, simply save it to the Desktop and manually move the file into the directory
  3. Try to login again using recover as both the username and password
  4. The recover.temp file will be automatically deleted on successful login
  5. Reset your password by navigating to the User Account(s) needing the password change and update the password

Chronicall / ACR 3.12.2 and below

Passwords stored in Chronicall / ACR cannot be directly recovered, but they can be changed. If you have normal user access privileges, ask a manager or administrator to help you change your password.
 
This can be done by going into the User Accounts page from the Chronicall Homepage while logged in as a manager or administrator. Here you can reset any user account's password.
 
If you are an administrator and have forgotten your password, you will need to log in to the Chronicall / ACR server to reset the Administrator password. 
  1. Log into a web browser from the Chronicall / ACR server, by entering http://localhost:9080/ into the address bar of Internet Explorer.
    • If you specified a different webserver port while installing Chronicall / ACR, replace 9080 with that port
  2. Use the credentials below in the web browser session of Chronicall / ACR to log in
    • username: recover
    • password: recover
  3. Once you login to Chronicall / ACR, go to the User Accounts page and change the password for Administrator or any other user
    • Again, this will only work from the Chronicall / ACR server, ensuring that only users who are able to log in to the Chronicall / ACR server can reset administrator passwords. This feature is included in all versions of Chronicall / ACR from 3.0(11) and up.
  4. Reset your password by navigating to the User Account(s) needing the password change 
 
By default, the "Administrator" user accounts password is: password.  If the password does not work for the Administrator user account, someone with administrator privileges has changed the password.
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Table of Contents

    Environment

    Operating System

    PBX System

    Chronicall Version