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My widgets are not counting outbound calls

Widgets in your Realtime Canvases may not be counting outbound calls because you have selected hunt groups as a filter without selecting any agents. Since outbound calls are made by agents and not hunt groups, this will not return any calls.

 
To solve this problem, make sure that no hunt groups are selected and choose the agents from those hunt groups instead. You can also use account codes to group your outbound calls and filter your widgets by account code instead.
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