Agent Dashboards licenses are sold on a simultaneous user basis. This means that if you have 5 Dashboards licenses, up to 5 users can use Dashboards features at the same time. However, Realtime Agent Seat licensing is a prerequisite for any Dashboard user.
Once Agent Dashboards licenses have been purchased and Chronicall has been restarted on the server, you will see Agent Dashboard Configuration on the home menu of Chronicall:
Next, a list of eligible Dashboards users needs to be created. This can be accomplished by navigating to Admin→System Settings→Agent Dashboard. Expand the Agent Dashboards section and open Dashboards Agents. In this window, select the users you want to give Dashboards access and move them to the Selected list. Reminder: Only agents who have been assigned a Realtime Agent Seat will be visible on this list.
You may also move the selected users up or down in the priority list. Arranging this list is important because if there are no seat licenses available when an agent logs into Dashboards, a license will be taken from another user lower on the priority list.
Once this is done, these users will be able to log into and begin using Agent Dashboards simply by logging into Chronicall Desktop.