Reason Codes

Three of the Dashboards tabs that you can access from the Chronicall Homepage are the DND Reason Codes, Group Log Out, and Extension Log Out Reason Codes tabs. Reason Codes are the options your users will see when they put themselves on DND or log out of their phones. These allow the users to explain why they are unavailable.
To add a reason code, select Add Reason Code. Once you have entered a code, select users in the list on the left and check the box next to the new code in order to enable that code for that user. When you are finished, press OK. They will then see a pop-up window like the one below when they place themselves on DND or log out of their extension.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Powered by Zendesk