Within the Web Manager on IP Office 10.1, in the General section under System Preferences, there is a setting called Archive Solutions. When Media Manager is the selected Archive Solution, recordings will be placed in /opt/vmpro/MM/VRL. When Contact Recorder is set as the Archive Solution, recordings will be placed in /opt/vmpro/VRL. This setting should be set to Contact Recorder.
Link to IP Office Web Manager: https://xx.x.x.xx:7070/WebManagement/WebManagement.html
(where xx.x.x.xx is the IP address of the IP Office)
On IPO 11, the archive solution is Media Manager and cannot be changed.