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Creating a Multimedia Skill

To create a skill, begin by logging into Chronicall, expand the Multimedia Configuration section, and select Multimedia Skills (you can alternatively access it by going to System Settings > Multimedia Voice Seat > Skills). 

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This will open up the Multimedia Skills page. Here you will find any previously configured skills listed. To create a new skill, press the "Add Skill..." button.

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You will be presented with various options to configure your skill. To review what each of these options do, check out this article. Below I have a sample Skill setup.

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Now that the Skill is configured, the next step is to rank Agents within the skill. The ranking works between 1-10, a 10 being the highest rank.

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The last step is to configure the Voicemail Pro to route calls to this skill. A more comprehensive article discussing routing calls to be handled by Multimedia can be found here. Remember, the Description in the Transfer must match exactly (case-sensitive) the Tag within the skill.

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Calls will now be sent to your new skill!

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